How to complain
Q1 I'm really not satisfied with the way you have ....... the situation.
(a) dealt (b) handled (c) done (d) fingered
Q2 I've really had enough of all your excuses, what I want is some ........
(a) action (b) acting (c) acted (d) active
Q3 You've refused to help me now for six months and so I shall now have to take the matter ........
(a) on (b) longer (c) far (d) further
Q4 I must ....... you do something immediately as I've been patient long enough.
(a) persist (b) desist (c) insist (d) consist
Q5 I now want some kind of compensation for the total ....... of service I've experienced.
(a) lack (b) fail (c) failing (d) missing
Q6 I'm obviously not getting anywhere with my complaint, please let me talk to someone ....... to you.
(a) older (b) above (c) over (d) senior
Q7 I'm very unhappy with the way I've been ........ No one seems at all interested in my case.
(a) considered (b) treated (c) placed (d) pushed
Q8 I believe I have very good ....... for suing your company for negligence.
(a) lands (b) terrains (c) grounds (d) areas
Q9 If you don't do something today, I shall be ....... to take legal action.
(a) held (b) ordered (c) commanded (d) forced
Q10 You're the tenth person I've been put through to and I'm on the point of losing my ........
(a) mood (b) temper (c) state (d) feeling
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